Friday, May 11, 2012


I keep receiving phone calls at the worst times (usually while I'm doing the bedtime routine by myself while Ram is at church meetings) so I tried to resolve it today. Here is what happened. (Grammar is exactly as it was typed, but names were changed.)

Hello Ewe. Please wait while we find a CLEAR specialist to help you.
Your question is: I keep receiving phone calls for someone called Jason Lee who does not have this phone number. I thought I had it resolved yesterday when I talked to your representative. Today I received another phone call asking me to take a survey on how I would rate your representative. I have not chosen Clear service. I do not want Clear service. I do not want to be bothered with phone calls from your company. Please remove my phone number from your list and do not call me with any more surveys.
You have been connected to Abigail.
Abigail:  Thank you for contacting Clear, my name is Abby.
Abigail:  I am pleased to meet you here online, Ewe and I hope you are having a great day today!
Abigail:  I understand that you do not have a Clear service and you would like to remove your phone number from our list.
Ewe:  Yes
Abigail:  I am sorry to hear that you are having this problem. I can definitely assist you with your concern.
Ewe:  Do not call me with a survey.
Abigail:  Our records show that your number was already listed on the Do not Contact list.
Ewe:  I just received a phone call from you a few minutes ago regarding a survey because I asked you yesterday to remove me from your calling list.
Abigail:  Yes, we do random survey for those who were visited the Chat support.
Ewe:  If you are on a do not call list you should not be called for a survey.
Abigail:  Phone opt-outs will be updated within 10 business days.
Ewe:  I will be very upset if I receive any more phone calls from your company.
Abigail:  I do apologize for the inconvenience this may have caused.
Abigail:  Please be assured that you will no longer receive any phone call.
Abigail:  Do you have any other concerns that I can assist you with at this time?
Thank you for chatting with Clearwire. We value your feedback. Please click here to answer a few questions about your chat experience.

What do you think, do you think I will receive another phone call? Would you chose this company to do business with? It started with their error for  Jason's phone number and has become a pain for me.

And this is not even related to when I first got the phone and for several months I kept receiving phone calls and texts for Megan, who I figured out lives in IL, so when I received a phone call for her at 5am our time I told the person off and amazingly I have not received any more calls or texts since then. 

1 comment:

Karen said...

We had someone giving out our phone number when they applied for credit cards. The person didn't pay their bills and the credit card companies kept calling up to 4 times each day. I asked and asked to have our number removed and was told it would be up to 90 before our number was removed from all the company's lists.

There should be some sort of recourse for people who continue getting calls after they have requested to be removed from call lists. I hope your problem ends quickly.